:root { --primary:#1A73E8; --bg:#F5F6FA; --card:#fff; --text:#1F2329; --muted:#6B7280; --line:#ECEEF2; --warn:#C77700; --danger:#E23B3B; --ok:#22A45D; }
* { box-sizing:border-box; }
body { margin:0; background:var(--bg); color:var(--text); font:14px/1.6 -apple-system,"PingFang SC","Microsoft YaHei",sans-serif; }
a { color:var(--primary); text-decoration:none; }
.topbar { background:var(--primary); color:#fff; padding:14px 24px; display:flex; align-items:center; justify-content:space-between; flex-wrap:wrap; gap:10px; }
.topbar b { font-size:16px; }
.topbar .nav { display:flex; gap:8px; flex-wrap:wrap; }
.topbar button { background:rgba(255,255,255,.16); color:#fff; border:1px solid rgba(255,255,255,.35); padding:6px 14px; border-radius:8px; cursor:pointer; font-size:13px; }
.topbar button:hover { background:rgba(255,255,255,.28); }
.wrap { max-width:1080px; margin:0 auto; padding:20px 16px 60px; }
.card { background:var(--card); border-radius:14px; padding:20px 24px; margin-bottom:16px; box-shadow:0 2px 12px rgba(0,0,0,.04); }
.card h2 { margin:0 0 14px; font-size:18px; }
.card h3 { margin:0 0 10px; font-size:15px; }
.grid { display:grid; grid-template-columns:repeat(auto-fit,minmax(230px,1fr)); gap:12px; }
label { display:block; color:var(--muted); font-size:12px; margin:10px 0 4px; }
input, select, textarea { width:100%; padding:10px 12px; border:1px solid var(--line); border-radius:8px; font-size:14px; background:#FAFBFC; outline:none; }
input:focus, select:focus, textarea:focus { border-color:var(--primary); background:#fff; }
textarea { min-height:80px; resize:vertical; }
button.btn { background:var(--primary); color:#fff; border:none; padding:10px 20px; border-radius:8px; cursor:pointer; font-size:14px; margin-top:14px; }
button.btn:hover { opacity:.9; }
button.btn.ghost { background:#fff; color:var(--primary); border:1px solid var(--primary); }
button.btn.danger { background:#fff; color:var(--danger); border:1px solid #F3C2C2; }
button.btn.sm { padding:5px 12px; font-size:12px; margin:0 4px 0 0; }
.row { display:flex; gap:12px; flex-wrap:wrap; align-items:center; }
.row > * { flex:1; min-width:160px; }
table { width:100%; border-collapse:collapse; font-size:13px; }
th, td { text-align:left; padding:10px 8px; border-bottom:1px solid var(--line); vertical-align:top; }
th { color:var(--muted); font-weight:500; }
.tag { display:inline-block; padding:2px 10px; border-radius:999px; font-size:12px; background:#EAF1FF; color:var(--primary); }
.tag.warn { background:#FFF3E0; color:var(--warn); }
.tag.danger { background:#FDECEC; color:var(--danger); }
.tag.ok { background:#E7F7EE; color:var(--ok); }
.banner { background:#FFF3E0; color:#8A5A00; padding:14px 18px; border-radius:10px; margin-bottom:16px; }
.muted { color:var(--muted); font-size:12px; }
.kv { display:flex; justify-content:space-between; padding:8px 0; border-bottom:1px solid var(--line); }
.kv:last-child { border:none; }
.stat { font-size:22px; font-weight:600; }
.toast { position:fixed; bottom:28px; left:50%; transform:translateX(-50%); background:#1F2329; color:#fff; padding:12px 22px; border-radius:10px; z-index:999; max-width:80vw; }
.loading { text-align:center; color:var(--muted); padding:80px 0; }
.tabs { display:flex; gap:6px; margin-bottom:16px; flex-wrap:wrap; }
.tabs button { background:#fff; border:1px solid var(--line); padding:8px 16px; border-radius:8px; cursor:pointer; }
.tabs button.active { background:var(--primary); color:#fff; border-color:var(--primary); }
.empty { text-align:center; color:var(--muted); padding:40px 0; }
/* 工单详情弹窗 */
.modal { position:fixed; inset:0; z-index:1000; }
.modal-mask { position:absolute; inset:0; background:rgba(15,27,42,.5); }
.modal-box { position:absolute; top:50%; left:50%; transform:translate(-50%,-50%); width:min(720px,92vw); max-height:88vh; overflow:auto; background:#fff; border-radius:16px; box-shadow:0 24px 60px rgba(0,0,0,.3); }
.modal-top { display:flex; align-items:center; justify-content:space-between; padding:16px 22px; border-bottom:1px solid var(--line); position:sticky; top:0; background:#fff; }
.modal-top .x { background:none; border:none; font-size:24px; cursor:pointer; color:var(--muted); line-height:1; }
.modal-body { padding:18px 22px 26px; }
.modal-body .card { box-shadow:none; border:1px solid var(--line); }
.modal-body h4 { margin:0 0 10px; font-size:14px; }
.msg { padding:10px 12px; border-radius:10px; background:#F4F7FB; margin-bottom:10px; }
.msg.internal { background:#FDECEC; border:1px solid #F3C2C2; }
.msg-h { display:flex; align-items:center; gap:8px; font-size:13px; margin-bottom:4px; }
.msg-b { font-size:14px; white-space:pre-wrap; word-break:break-word; }